FirstBank has addressed rumours about a purported system upgrade, clarifying that the recent notification regarding a new cloud-based platform was directed solely at its vendors, not customers.
This clarification followed reports misinterpreting a message intended for FirstBank’s suppliers.
In a statement released on Friday, the bank explained that the communication, originally sent to vendors, was misconstrued and incorrectly reported as a broader system upgrade.
The message, FirstBank specified, focused on the transition from its current I-Supplier Platform to an advanced Cloud-based Supplier Platform designed to offer vendors enhanced capabilities and benefits.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors,” the bank stated.
The bank further reassured its customers that all banking systems remain fully operational and that there is no ongoing upgrade affecting customer-facing applications or transactions.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational,” the statement read. “We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.”
With this clarification, FirstBank underscored its dedication to providing uninterrupted, high-quality services for its customers, emphasizing its commitment to maintaining seamless operations across all channels.
